Refund policy

Please read these Refund Policies carefully before ordering from Seco Technologies. You may also want to print a copy for future reference.

UK Consumer Cancellation Rights

For UK consumer online orders where the right to cancel applies, contact our sales team within 14 days of delivery. You then have 14 days to return the goods. No restocking fee applies. You may inspect items as you would in a shop; deductions may apply for handling beyond inspection. You pay return postage where disclosed before purchase. We refund within 14 days of receiving the return or proof it was sent, including standard outbound delivery. Faulty-item rights remain unaffected.

01 Order Cancellation

Cancellation Before Processing: Orders can be canceled before processing. Contact our customer support team with your order number for quick assistance.

02 Damaged Items

Prompt Resolution for Damages: If your order arrives damaged, document the damage with clear photos and contact our customer support team promptly. We will swiftly assess the situation and provide appropriate solutions, including replacements or returns.

03 Discretionary Returns

Please contact our sales team before returning an item. Where we accept a return outside a customer’s statutory rights, the item must be unused, in its original packaging, and complete with all accessories supplied. A 15% restocking fee will be deducted from the refund. This policy does not affect your statutory rights.

04 Order Modification

Swift Assistance for Modifications: For any order modifications, contact our customer support team as soon as possible. We will assist based on the current status of your order.

05 Return To Base (RTB) Warranty

30-Day RTB Warranty: We offer a 30-day RTB warranty. Notify us of any faults within the agreed warranty period via writing or email. The item must be securely packed and returned to us at your expense, and a replacement will be sent back to you at our expense.

06 Refund Processing Time

Transparent Refund Processing: Refunds will be processed within approx 7 to 10 business days after receiving and inspecting the returned item. Processing time may vary based on the payment method and banking institutions.

07 Currency Conversion

International Refunds: For international orders, refunds will be issued in the original currency of the purchase. The actual refunded amount may vary due to fluctuations in exchange rates.

Questions? If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you in ensuring a positive and satisfying experience with Seco Technologies.

020 3744 1235 | sales@secotechnologies.co.uk

Note: This refund policy is subject to change without notice. Please review our Terms and Conditions for additional information.